They did it to me again, those morons at Blockbuster. Oops, I said their name. Heh. Anyway, I still have a few rentals available on my LOTR 10 video rental card and today I tried to get my "free" rental for this week (which isn't really free cuz I already paid in advance for the 10 rentals) and they said my card didn't work ... again. I had this problem a few weeks ago (again on a Sunday I think, maybe their computers are sporked and don't work on Sunday or they don't reset correctly or something) and I had to whine to resolve it. They supposedly put a blinking note on my account so that employees would not let it happen again. Apparently the manager on duty today (sorry, she wasn't a "manager" she was a "shift leader", they don't have "managers" according to her despite the big sign above her head that had the name of the "manager" and phone number) couldn't or wouldn't fix it. So I told her about how it had happened before and they'd resolved it, and another employee there today remembered me and backed me up (go Heather!) but the "shift leader" still didn't wanna do it, so I pointed to the sign over her head again, and said the sign said she was empowered to help me. She whined a bit, so I asked if she had a pen and paper so I could write down the phone number of the "manager" and "district leader" from the big sign, so she wrote 'em down for me and I asked her to write her own name down too for reference since her name tag wasn't visible and she wrote down her first name and I asked sarcastically if she had a last name and she said I didn't need her last name so I said hmmm k whatever. Anyway, the threat of the manager and district leader being called apparently scared her so she gave me my damn "free" rental that I'd already paid for.

But what I want to know is ... why the f*** can't they just say something like "Oh, your card doesn't seem to be working, let me check when you last rented." Then they verify I haven't rented a video this week (which begins on Sunday, which they can read on the card) then they could say "Hmm ... well I don't know why it's not working you should be eligible for a rental, let me just override it for you." And that would be that, no whining, no pissing off the customer, no big scene that makes other customers anxious (I'm real good at that!) But no, they gotta make you bitch and complain to get what you already paid for. Oh well, I'll just send another email to the main office like I did last time ... only this time I'll cc it to the CEO. I am so evil muhahaha. But yannow, I used to work in customer service years ago, and one thing I learned is that if you give the customer what they want *without* making them whine or bitch for it, they will usually be loyal customers for life *and* they'll usually tell all their friends how great you are, cuz it's very rare for companies to actually bend over backwards to help the customer. And without customers, no business can survive. So there, Blockbuster! Get a f******* clue! BTW, as soon as my "free" rentals are up, I won't be doing business with Blockbuster again cuz well, they're not worth my time or my money, even with the free "whine" rentals.

[ 3:09:00 PM ]   Posted at the speed of blight by NONOBADKITTY!